01
From report to repair
We assess your report and investigate the cause. For repairs, you receive a proposal with the work and costs. After repair, we check the functions concerned.
Service
Help when your robot is not working properly.
A malfunction, damage or error message? We help with diagnosis and repair. Describe the problem and we will determine which next step is needed.
02
Report the problem
State the model, serial number, error message and when the problem occurs. Also indicate where the robot is located and which changes were made recently.
What you receive
A diagnosis and a suitable next step. Parts, transport and any manufacturer support are included in the repair proposal.
What we need from you
- Model and serial number
- Fault description or error message
- Location and recent changes